• order@pranjalshouse.com

Privacy Policy

Seller Registration : A User who wishes to sell items on the Website shall register with Pranjalshouse.com by providing the requisite information/ data as requested in the registration form including details of the seller’s Valid Bank Account . The sellers shall provide true, correct and duly authorised data/ information and shall not be misleading, fraudulent, false, unauthorised and otherwise illegal. IndiasArt has the right to suspend/ terminate the Seller Registration and the use of the Website by the seller if the Pranjalshouse discovers or it is brought to the IndiasArt notice that the aforesaid data is misleading or does not comply with the User Agreement and the rules and polices made there under and in such case the seller shall also be liable for all the liabilities, risks, damages and consequences that may arise.

Invoicing, Shipping & Product Liabilities : Please note that we are a marketplace platform and provide marketplace services to you. We help Buyers and Sellers connect whereby as Sellers you are selling to customers via our platform and we are charging commission for services associated with it. Therefore invoicing and shipping to customer is your responsibility. Also any taxation related to sale of your products like VAT, CST etc is your responsibility. Also liabilities arising from the use, consumption and/or interaction with your products is solely yours and Pranjalshouse will not be responsible for any loss or damage due to your products.

Know Your Customer (KYC) Documentation : At the time of Seller Registration and/or at any time thereafter and/or from time to time as may be required, the Company may seek KYC Documents from Seller and further usage of the Website shall be subject to Seller’s submission of KYC Documents. ‘KYC Documents’ shall mean such information, data or documents as may be specified by the Pranjalshouse from time to time which clearly and unambiguously verifies the details, including the Seller’s Bank Account provided by Seller at the time of registration.

Charges Applicable to Sellers : The Pranjalshouse shall levy charges/ fees from time to time (for providing facilities to sell on the Website) to the Sellers in accordance with the Facility Charges Policy incorporated herein by reference. The Pranjalshouse will provide the Seller with an invoice reflecting the facility charges on a monthly basis.

The Pranjalshouse reserves the right to change the Facility Charge Policy and the related rules and policies from time to time. The Pranjalshouse may introduce new services and modify some or all of the existing services offered on the Website . Any such changes shall be effective from the time that the Pranjalshouse posts the same on the Website.

Stock Listing : All listed items must be kept in stock for successful fulfilment of sales. No listing can contain a disclaimer that suggests that a sale will be completed or order will be confirmed only if the item is available with the User who is listing the item. You agree that you shall not list an item if you are not in a position to deliver it immediately.

Appropriate Description in Listing : You shall be responsible for providing information relating to the items offered to be sold by you on the Website. You undertake that all such information at all times shall be accurate and complete in all respects. The listing description of the item must not be misleading in any manner whatsoever and must describe the actual condition of the item. You shall not exaggerate or over emphasize the attributes of any items you propose to sell on the Website so as to mislead other Users in any manner. If the item description does not match the actual condition of the item, you agree to refund any amounts that you may have received from the buyer. You agree not to use misleading titles for listing and not provide misleading or inadequate informati